Last updated: January 2026
30-Day Return Guarantee
We offer a 30-day product guarantee from the date of delivery. If you are not satisfied with your purchase, you may request a return or exchange within 30 days.
Eligibility
To be eligible for a return, items must be:
- Unopened and in original condition
- Returned within 30 days of delivery
- Accompanied by proof of purchase
How to Request a Return
Contact us at sales@primepeptidesco.com or WhatsApp +61 468 280 302 with your order number and reason for return. We will provide return instructions and a shipping label if applicable.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection. If approved, a refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
Opened products cannot be returned due to the research nature of our products. Bacteriostatic Water is non-returnable once opened.
Frequently Asked Questions
How long do I have to return a product?
You have 30 days from the date of delivery to request a return or exchange.
What condition must items be in for a return?
Items must be unopened, in original condition, and accompanied by proof of purchase.
How do I request a return?
Contact us at sales@primepeptidesco.com or WhatsApp +61 468 280 302 with your order number and reason for return.
How long do refunds take to process?
Once your return is received and approved, refunds are processed to your original payment method within 5–10 business days.
Can I return opened products?
No. Opened products cannot be returned due to the research nature of our products. Bacteriostatic Water is also non-returnable once opened.